Questions? Ask here
Write your question in your own words: the answer comes straight away, from the guide and the platform rules.
Frequent questions
How much does it cost?
During the launch Ensemblum is completely free for orchestras, musicians and clients. No credit card and no subscription. Any future plan for orchestras will be announced well in advance and never charged automatically.
How do I protect my account with a password?
Go to Account and set a password of at least 10 characters. From then on, after clicking the e-mail link you will also be asked for the password.
How do I add a profile photo?
Go to Account, section Profile photo, and upload a JPEG or PNG image (max 3 MB). We remove location and camera data from the file.
How do I delete my account or download my data?
In Account you can download a full copy of your data and delete your account at any time.
How do I change the language?
Use the language menu at the bottom of every page. The language of the e-mails you receive can be changed in Account.
Does Ensemblum handle contracts and payments?
No. Ensemblum puts people in touch: contract, fee, payment and taxes are agreed directly between the orchestra and the musician, or between the client and the ensemble.
What if I can no longer play?
Open the engagement page and free your seat, giving the reason: we notify the orchestra, your backup colleagues and other suitable musicians at once.
How do I contact a person?
Write to the e-mail address on the Legal notice page. To report content or behaviour, use the Report form: every report gets a reasoned answer.